Shipping policy

Shipping Policy

At Rafinity Morocco, we aim to process and ship all orders as quickly and safely as possible.

Order Processing Time

Orders are usually processed within 1-2 business days after payment confirmation. Orders placed on weekends or public holidays may be processed on the next business day.

Shipping Locations

We currently ship to serviceable locations in India. Delivery availability may depend on the customer’s address and courier service coverage.

Estimated Delivery Time

Delhi, Mumbai, and Jaipur: 3-6 business days
Other serviceable locations in India: 5-10 business days

Delivery timelines are estimates and may vary due to courier delays, weather, holidays, address issues, or other situations outside our control.

Shipping Charges

Shipping charges, if applicable, will be shown at checkout before payment. Any free shipping offer will be displayed on the website or checkout page when available.

Order Tracking

Once your order is shipped, tracking details may be shared by email, SMS, or WhatsApp, depending on the contact information provided at checkout.

Incorrect Address

Please make sure your shipping address and contact details are correct before placing an order. Rafinity Morocco is not responsible for delays or failed delivery caused by incorrect or incomplete address details.

Damaged or Missing Products

If you receive a damaged product or if any item is missing from your order, please contact us within 48 hours of delivery with your order number and clear photos/videos of the package and product.

Contact

For shipping-related questions, please contact us through the contact details available on our website.