Refund & Exchanges Policy
Our Commitment to Your Order
At RAFINITY MOROCCO, we want you to be completely satisfied with your purchase. Due to the personal and hygienic nature of our cosmetics and beauty products, we follow strict policies to maintain the highest quality standards for all customers.
Final Sale Policy
- No Returns or Exchanges: All purchases are final. We do not accept returns or exchanges once an order has been placed.
- Order Cancellation: Once your order is confirmed, cancellation is not guaranteed as we process and dispatch orders quickly.
Delivery & Shipping Accuracy
We ensure safe and timely delivery of your products.
- Accurate Information Required: Please provide complete and correct shipping details at checkout, including full address and a valid phone number with country code.
- Failed Deliveries (Customs / No Response): If a package is returned or destroyed due to non-response, refusal, or failure to collect, no refund will be issued.
- Missed Delivery: If you miss your delivery, please contact your local courier service (such as Aramex or FedEx) using your tracking details to reschedule.
Damaged, Spoiled, or Missing Items
We carefully pack every order, but in rare cases, issues may occur during transit.
- Immediate Reporting Required: If your order arrives damaged, spoiled, or incomplete, contact us immediately.
- Reporting Timeframe: Email us within 48 hours of delivery at web.rafinity@gmail.com
- Required Details: Include your order number along with clear photos showing the issue.
- Liability: We are responsible for product condition until delivery. Any damage occurring after delivery is not covered.
Final Note
These policies help us maintain the quality, safety, and authenticity of our products. We truly appreciate your trust in RAFINITY MOROCCO.