Shipping Policy

Shipping & Delivery Information

At RAFINITY MOROCCO, we understand how exciting it is to receive your order. We work hard to deliver your products quickly, safely, and efficiently.

Processing Your Order

Address Changes (1-Hour Window):
Orders are processed quickly. You may request an address change within 1 hour of placing your order. While we will try our best to accommodate your request, changes are not guaranteed.
Busy Periods:
During holidays or high-demand periods, processing times may be slightly longer. We appreciate your patience.
Shipping Days:
Orders are shipped Monday to Friday. We do not ship to P.O. Box, APO, FPO, or DPO addresses.

Shipping Costs

Our products are premium and often require careful handling. Shipping rates are calculated based on weight, size, and destination. We strive to offer the most fair and competitive shipping rates possible.

International Customs, Duties & Taxes

Customer Responsibility:
International orders may be subject to customs duties, taxes, or import fees imposed by your country.
Liability:
RAFINITY MOROCCO is not responsible for any customs charges. The customer must pay these fees upon delivery.
Customs Handling:
Once your order reaches your country, the local courier (such as Aramex, FedEx, or a regional delivery partner) will manage the customs clearance process.
Customer Cooperation:
You may be contacted by the courier for additional information or payment to complete the delivery. Please respond in a timely manner to avoid delays.

Tracking Your Shipment

Shipping Confirmation:
You will receive a confirmation email with your tracking number once your order has been dispatched.
Correct Email Required:
Please ensure you provide a valid email address at checkout to receive updates.
Need Help?
For any tracking or shipping-related queries, contact us at:
web.rafinity@gmail.com

Final Note

We are committed to delivering your order smoothly and transparently. Thank you for choosing RAFINITY MOROCCO